Community Coordinator, Safety Operations

Reporting to the Senior Manager, Community Engagement, the Community Safety Coordinator will be a detail-oriented and data driven individual involved in supporting the execution of community safety initiatives that foster positive community outcomes. The successful candidate must be a task-oriented self-starter, who is keen to be part of a fast-paced team that is leading the master plan vision for East Village and Calgary’s Culture + Entertainment District and Transit-Oriented Communities.

This full-time, one year contract role provides a key support function in enhancing the safety, vibrancy, and accessibility of CMLC's public spaces. Through stakeholder engagement, data-informed problem solving, and partnership development, the position supports initiatives that promote positive community experiences while addressing social and safety-related challenges in a coordinated and compassionate manner. The successful candidate will bring excellent communication skills and a high emotional EQ to remain calm and composed under pressure. The Community Safety Coordinator has a minimum of three to five years’ experience in an operational or community development role and brings a proficiency in technical skills such as data analysis and report development to support overall community efforts.

The successful candidate will be responsible for tracking and responding to community-level requests through relevant software, determining the appropriate response and supporting dispatch teams accordingly. Collaborating with CMLCs community partners, this role will collect, compile and deliver statistical reports and bring forward recommendations to support continuous improvement of initiatives that foster a safe, welcoming and inclusive community environment. They possess strong verbal and written communication skills and have excellent inter-personal skills. Working collaboratively with residents, businesses, community partners, service agencies, and public safety organizations, this role helps identify emerging issues, coordinate proactive responses, and strengthen community well-being.

The successful Community Coordinator/Safety Operations has high energy levels and strong organizational skills to manage multiple tasks and competing priorities. High attention to detail and accuracy is fundamental.

The successful candidate will not hesitate to go above and beyond to ensure the job is completed effectively and efficiently and must have an appreciation for working collaboratively with colleagues, across organizational departments and with external stakeholders, including agencies and contractors.

Key Accountabilities/Deliverables

• Coordinate and respond to community concerns related to safety, security, and outreach ensuring timely communication and proactive issue resolution.
• Maintain timely coordination of the EV Safe and Clean app to dispatch and complete ticket and log responses to app users.
• Collect, analyze and report operational trends and data
• Support coordination of outreach, security, and washroom attendants as required.
• Ability to conduct effective, ongoing communications and collaboration among community partners and contractors such as maintenance and outreach service providers..
• Work closely with CMLCs Development and Building & Infrastructure teams to coordinate and support maintenance objectives and projects with a focus on community safety and cleanliness.
• Attend weekly meetings with community safety partners providing timely updates and prepare relevant updates and action items.
• Administrative duties, as required.

Critical Competencies

• Data collection and Interpretation
• Situational awareness of complex social and community environments
• Critical Thinking, problem identification and decision-making under pressure situations.
• Time Management
• Written and oral skills
• Effective team collaborator

Key Functional Skills

• Detail-oriented
• Effective communicator
• Results-driven / Initiative to provide solutions
• Ability to balance multiple deliverables and meet deadlines
• Ability to conduct regular site and community walks, requiring mobility to walk approximately 3-5 kilometers per week

Qualifications

Essential Relevant Experience

• Three to five years previous community engagement/operations/safety related field
• Desire to build a career in the community-building field
• Experience in community safety practices and emergency response protocols is an asset
• Demonstrated understanding of complex urban dynamics in inner-city communities, including experience navigating sensitive social conditions and supporting collaborative, community-based responses
• Understanding of CPTED principles would be considered an asset
• Ability to liaise with team members and external stakeholders
• Strong knowledge of Excel, MS Office, PowerPoint